At Gas Bijoux, every piece of jewelry tells a story—the story of the hands that crafted it, the light that inspires it, and the person who wears it. This FAQ is designed to guide you through every step of the journey: discovery, selection, care, and passing it on.
Yes. Every piece is brought to life in our workshop in the heart of Marseille. Since 1969, our artisans have been crafting each piece of jewelry by hand using five foundational techniques that are part of the brand’s intangible heritage: enameling, wrapping, knotting, setting, and hammering. Some artisans have been working here for over 40 years. Gas Bijoux the Entreprise du Patrimoine Vivant designation from the French government since 2011, a designation that has been renewed twice.
In Marseille, at our family-run workshop in the heart of the city, where it all began in 1969.
This 500-square-meter workshop is the beating heart of Gas Bijoux 70 artisan-designers work here. Here, the jewelry is set, engraved, polished, hammered, brushed, patinated, strung, packaged, enameled, or hand-woven into
. Electroplating (gold and silver plating) is performed off-site by a French expert certified under REACH.
Gas Bijoux enshrined five foundational techniques in its intangible heritage. Enameling: pigments mixed by hand and applied with a needle using a unique, non-firing technique known as “cold enamel.” Wrapping: adorning a piece of jewelry by winding threads, leather, or other materials in a precise sequence. Knotting: creating knotted fabrics with raffia—10 meters and 1.5 hours of work for certain creations. Setting: securing stones in metal (prong setting, bezel setting, or half-bezel setting). Hammering: striking brass with small, precise blows to give it relief, texture, and character.
Gas Bijoux high fashion jewellery everyday accessories and fine jewelry. The House stands out for its exceptional craftsmanship (55 years, EPV label), its rich selection of fine materials (acetate, rock crystal, Madagascar raffia, Thai mother-of-pearl, feathers, Jaipur gemstones), its philosophy of fair pricing that reflects the value of artisanal work without promotions or sales, and a family-run ethos embodied by three generations of the Gas family since 1969.
The Second Life program allows customers to bring their Gas jewelry from past collections to the store in exchange for a discount voucher toward a new purchase. Gas Bijoux transforms Gas Bijoux in its workshop through re-enameling, redesign, and upcycling, in keeping with the brand’s philosophy: “Nothing is lost, everything is transformed.” Jewelry purchased through this program is not covered by the standard warranty.
Yes. Locally produced (workshop in the heart of Marseille), fair prices with no promotions or sales, a Second Life program, and three artisans dedicated to restoration. Ethical sourcing: partnerships in Madagascar (raffia), the Andes (alpaca), feathers from a French supplier committed to animal welfare, and gold that is mostly recycled. Gas Bijoux France’s first diploma in costume jewelry, which Gas Bijoux been awarded since September 2024 at 12 institutions.
Yes. Gas Bijoux held the Entreprise du Patrimoine Vivant (EPV) designation since 2011, a government certification that has been renewed twice. Gas Bijoux the only costume jewelry brand in France to hold this designation.
Gas Bijoux jewelry Gas Bijoux primarily made of brass and pewter, then electroplated in fine gold (mostly recycled, up to 5 microns for rings) or silver baths. Our jewelry complies with European REACH standards, which are regularly verified through laboratory testing.
Yes. Gas Bijoux primarily Gas Bijoux recycled gold for its gold-plating baths as part of its responsible production policy.
Gas Bijoux particular emphasis on the safety of its customers. The posts of our earrings are made of sterling silver plated with fine gold on gold-finish models, which significantly reduces the risk of allergic reactions. Sterling silver is known for its excellent skin compatibility. Our jewelry also complies with the European REACH regulation. If you have a known sensitivity to metals, consult a dermatologist.
Acetate is a favorite material of André Gas, one of the first jewelry designers to adopt it. Made from processed wood pulp and cotton linters, it is a high-quality alternative to plastic: strong, durable, and hypoallergenic, it comes in vibrant colors—
, velvety, marbled, or translucent. Gas Bijoux from artisans in Oyonnax. Acetate jewelry is covered by a 6-month warranty.
Gas Bijoux stabilized turquoise: genuine natural turquoise reinforced by impregnation with a colorless resin. The stabilization process preserves its color and allows for artisanal craftsmanship. It is a signature material of Gas Bijoux, paying homage to Native American jewelry.
Gas Bijoux its materials from a French supplier that works with leading fashion houses, while ensuring animal welfare. The feathers used come from selected domestic birds: turkeys, roosters, partridges, and geese. They are dyed in color baths according to the collections, then selected and trimmed by hand (the down is removed, leaving only the decorative quill) before being mounted in the jewelry.
Jewelry evolves with you. Its color may change slightly over time depending on its exposure to air, humidity, skin, or everyday products. This natural patina is part of the jewelry’s life and history. Regular care helps preserve its original luster for years to come.
Gold is a light you wear. Choose a delicate chain bracelet or a choker necklace for a subtle look, or create bolder ensembles by layering pieces. The Gas spirit since 1969: spontaneous mix-and-match styling, a seemingly random combination of patterns and materials, embraced by those with a flair for fashion who aren’t afraid to layer jewelry like treasures brought back from their travels.
Layering has been Gas Bijoux signature style Gas Bijoux its inception. Start with a timeless piece—such as a Strada bangle, a long necklace, or a wide hoop—and add complementary, more delicate pieces. Mix materials (colored enamel, bare gold metal, raffia, gemstones) within a cohesive color palette. The Gas Bijoux rule Gas Bijoux each piece should stand on its own while complementing the other
.
The Strada bracelet (1985): adjustable link bracelet, released each season with a matching ring.
The Massai bracelet (2010): braided leather, cotton, lurex, and chain links.
The Sari bracelet: open bangle finished with pearls.
The Duality Scaramouche bracelet: enameled scarab, lucky charm oldest lucky charm .
The Enameled Cross (1975): the brand’s founding piece.
A piece of Gas Bijoux jewelry Gas Bijoux a treasure to be passed down and a source of emotion. For a timeless gift: gold hoop earrings, bangle bracelets, and delicate necklaces. For a signature piece: the Massai bracelet, the Strada, or the long enameled cross necklace. Personalization (engraving) and gift cards are available.
Yes. Since 2017, Gas Bijoux talismans and travel companions for men. For children, mini versions of the brand’s bracelets and necklaces feature the brand’s signature themes. The brand also offers a DIY kit for budding artisans.
To find your ring size, please refer to our size guide, available for printing below, to help you take your measurement: Ring Size Guide
To find your size, please refer to our size guide, available for printing below, to help you take your measurements: Bracelet Size Guide
The main enemies of your jewelry are moisture and chemicals. Avoid contact with water (swimming pools, the ocean, showers), perfumes, cosmetics, alcohol, and acids. Put on your jewelry after applying makeup and perfume. After each use, wipe it with a soft, dry cloth. Store it in its original case. Any adjustable jewelry should be put on and taken off by sliding it on and off; never force it by pulling it apart or squeezing it.
Clean using a soft brush and slightly soapy cold water ( Marseille soap). Rinse with clean cold water. Dry thoroughly; never use hot water. When using a blow dryer, use only cold air. The impregnated cleaning cloths available on gasbijoux.com are very effective for regular maintenance.
Yes. Gas Bijoux jewelry Gas Bijoux designed to be worn every day. To keep it looking its best over time, avoid repeated contact with water and cosmetics, as well as rough handling. Like any precious item, jewelry deserves special care and attention
.
No. Saltwater, chlorine, sweat, and prolonged exposure to moisture can damage Gas Bijoux jewelry. They accelerate oxidation, cause gold plating to tarnish, and can irreversibly damage delicate materials such as feathers, enamel, mother-of-pearl, and acetate.
In practice: Remove your jewelry before showering, going to the beach, swimming, exercising, and going to sleep. Always apply perfume and cosmetics before putting on your jewelry.
Fine gold plating is a precious coating applied to the surface of the jewelry. Over time and with wear and tear (friction, sweat, water, and other substances), it may naturally fade. This is a normal occurrence. We offer a re-plating service in our workshop to restore the jewelry to its full luster.
Green tarnish is a natural oxidation process caused by a chemical reaction between brass, sweat, cosmetic residues, and moisture. It is not a manufacturing defect. It can often be removed by cleaning with cold soapy water. Regular maintenance using a damp chamois cloth helps slow down this process. Our workshop also offers professional cleaning in a bath.
Gas Bijoux cold enamel (pigments applied without high-temperature firing). These enamels are delicate: they may tarnish or crack when exposed to perfume or alcohol. Avoid contact with these substances. Clean with a dry cloth only. Never put enameled jewelry in a vibrating tumbler. Store separately from other jewelry.
Gently scrub with a soft, dry toothbrush; never use water. Never bend the central rib, as this will cause it to break permanently. Avoid contact with alcohol-based products. Store flat, away from direct light.
To prevent tarnishing, store your jewelry in its original pouch or box, away from air and light. Jewelry stored properly in its case will retain its gold plating for much longer. Never store multiple pieces of jewelry together without protection; friction can damage enamel and gold plating.
Yes. Gas Bijoux jewelry Gas Bijoux designed to be worn every day. To keep it looking its best over time, we recommend avoiding repeated contact with water and cosmetics, as well as intense friction. Like any precious item, jewelry deserves special care.
Fine gold plating is a precious coating applied to the surface of the jewelry. Over time and with wear and tear (friction, sweat, water, and other substances), it may naturally fade. This is completely normal. Our partner workshop offers a re-plating service to restore the jewelry to its full luster.
The gold plating is covered by our 2-year warranty, subject to normal use. Please include your proof of purchase.
A 2-year warranty from the date of purchase covering manufacturing defects. In the event of a defect, your jewelry will be repaired, replaced, or exchanged free of charge following an inspection, upon presentation of proof of purchase.
Special cases: Acetate jewelry is covered by a 6-month warranty. Rhinestones are not covered by the warranty after 6 months from the date of purchase. "Seconde Vie" jewelry is excluded from the warranty. lucky charm bracelets lucky charm links) are excluded from general after-sales service; only the replacement of the links is covered.
Gold and silver plating are covered provided they are used properly (please include proof of purchase). → Submit a customer service request: gasbijoux.com/contact (Customer Service section – Repair Inquiry).
Yes. The workshop in the heart of Marseille a full range of restoration services: soldering, enameling, setting, re-gilding, featherwork, and braiding. Three artisans are dedicated to restoration.
To submit a claim: bring your jewelry and proof of purchase to a Gas Bijoux store or corner. Gas Bijoux stores and corners Gas Bijoux all Gas Bijoux after-sales service claims, regardless of where the item was purchased, upon presentation of a dated proof of purchase. Authorized multi-brand retailers generally only handle claims for jewelry purchased at their own stores.
You can also contact our customer service department directly at gasbijoux.com/contact (subject: Customer Service – Repair).
Delivery times are estimated from the date the jewelry is received by the workshop in Marseille from the date it is dropped off at the store (please allow for shipping time; shipments from stores outside the metropolitan area are typically made once a month).
Simple repairs (cleaning, reattaching rhinestones): approximately 15 days. Complex repairs (soldering, re-gilding, replacing settings, restringing): 4 to 8 weeks. These turnaround times may be longer during the annual holiday season.
Gas Bijoux 's after-sales service Gas Bijoux guaranteed for 6 months from the date the jewelry is returned, for the same issue.
Yes. The Gas Bijoux workshop Gas Bijoux repair pieces from the brand, even those purchased 10, 15, or 20 years ago, provided it is technically feasible.
For jewelry that is more than three years old and requires a complete restoration (gilding, enamel work, restringing, etc.), the fee is approximately 40% of the original retail price. For simple jewelry (gilding or silver plating only), the fee starts at €30.
A quote is always provided for any repair costing more than €35. Gas Bijoux decline a repair if it is not possible to restore the piece in a manner consistent with its original design, or if the necessary components are no longer available.
Yes. Gas Bijoux a re-gilding (plating with fine gold) and re-silvering service. These plating processes are carried out in an independent French laboratory that partners with Gas Bijoux and is REACH-certified, which explains the price and guarantees the quality of the treatment.
This service is subject to a fee (starting at €30 depending on the item; estimated turnaround time of 8 weeks) and is not available for link bracelets. The gold plating is covered by our 2-year warranty, provided the item is used properly (proof of purchase must be provided).
Important: Jewelry featuring loose feathers cannot be immersed in a treatment bath. Only models with feathers integrated into the body of the piece (Sao, Bermude, Irène) are eligible for this service.
Rhinestones and cabochons are secured with professional jewelry adhesives. Their adhesion may be compromised by contact with chemicals (perfume, alcohol, cosmetics) and repeated minor impacts.
Rhinestones are not covered by the Gas Bijoux warranty Gas Bijoux 6 months from the date of purchase. However, replacements can be made in our workshop (processing time: approximately 15 days), and the repair is guaranteed for 6 months from the date of return, provided the same rhinestone is replaced in the same location.
For routine care: gently wipe with a soft, dry cloth or a damp chamois cloth (available in-store and at gasbijoux.com). This is usually all that’s needed.
For a deeper clean: use a soft brush and slightly soapy cold water ( Marseille soap), rinse with cold water, and dry immediately and thoroughly. Never use hot water. If using a blower dryer, use cold air only.
By material: Feathers: a soft, dry toothbrush. Stones and mother-of-pearl: monoi oil on a chamois cloth. Enamels and rhinestones: a dry cloth only; never use a polishing wheel. Acetate: a dry cloth; no cleaning products.
Depending on the model, it is possible to switch between clip-on and post styles, starting at €12. The price may vary depending on the complexity of the replacement: some models require soldering, re-enameling, or the replacement of a rhinestone.
This customization is not available on all enameled models (Sequin, Tornado, Illusion, Éventail, etc.). Please contact our customer service department or visit a store to determine whether this option is available for your item.
Depending on their design, some pieces of jewelry can be adjusted in length. Pieces made of mesh or chain are generally adjustable. Pieces made of wrapped wire, braided cord, or raffia generally cannot be altered. Please contact our customer service department with a photo for an assessment.
The cost of a repair depends on the type of work required (re-gilding, rhinestone replacement, soldering, re-stringing, etc.). A quote is always provided before any work is performed if the cost exceeds €35. Simple repairs start at €10 (cleaning) and €15 (rhinestone reattachment, cord replacement). Re-gilding starts at €30.
gasbijoux.com delivers your orders throughout France, Europe, and worldwide.
We offer worldwide shipping, with delivery options tailored to each destination.
For shipments outside the European Union, orders are shipped underthe Incoterms DDP (Delivery Duty Paid) terms. Customs duties and import taxes are included in the purchase price: no additional charges are due upon delivery.
Any order placed before12:00 p.m. (Central European Time)will be shipped the same day, except on weekends, holidays, or in exceptional circumstances.
A confirmation email will be sent once your order has been processed, followed by a shipping notification containing a tracking link so you can track your package in real time.
During busy periods (such as the holiday season) or in the event of exceptional circumstances, shipping times may be adjusted.
France:
Home delivery or pickup at pickup points viaColissimoorChronopost (express delivery)
In Paris and the inner suburbs,same-day courier deliveryis available for all orders placed before 12 p.m. (Monday through Friday).
TheClick & Collectservice is available free of charge at select Gas Bijoux stores.
Europe, Switzerland, the United Kingdom, the United States, and the rest of the world:
International shipping provided byColissimo,DHL Express, orFedEx Express, with order tracking.
What are the shipping costs?
Free shipping on orders of $X or more:
Shipping costs are calculated based on the destination and the selected shipping method, and are displayed before you confirm your order.
SHIPPING IN FRANCE & INTERNATIONALLY
Our shipping times are planned with the same care as our designs, which are handcrafted in our workshops in Marseille.
If your order hasn't been shipped yet, you can change your shipping address by contacting our customer service team as soon as possible.
However, once the order has been shipped, we are no longer able to make any changes. We therefore ask that you contact the carrier responsible for delivery (FedEx, DHL, or Colissimo) in your country directly.
If your order hasn't been shipped yet, our customer service team can update your shipping address. Please contact us as soon as possible at gasbijoux.com/contact or by phone (+33 1 40 26 35 79, Mon–Fri 10 AM–1 PM / 2 PM–5:30 PM).
Once your package has been shipped, please contact the carrier directly using the tracking link you received via email.
At Gas Bijoux, every piece of jewelry is designed to be a gift. Your creation is delicately wrapped in tissue paper, placed in our signature pouch, and then presented in an elegant gift bag. A gift-ready presentation that reflects our attention to every detail.
Yes. Packages are shipped in plain, secure packaging with no visible indication of their contents, to ensure the confidentiality and security of your order.
No. Jewelry must be returned in its original condition: unworn, with the tag still attached, and in its original packaging. This requirement ensures the quality and integrity of the items offered to all our customers.
To initiate a return, visit the returns portal accessible via gasbijoux.com within 15 days of receipt.
gasbijoux.com delivers your orders throughout France, Europe, and worldwide.
We offer worldwide shipping, with delivery options tailored to each destination.
For shipments outside the European Union, orders are shipped under the DDP (Delivery Duty Paid) Incoterm. Customs duties and import taxes are included in the purchase price: no additional charges are due upon delivery.
Return Policy:
You may return any product ordered on the gasbijoux.com website within 15 days of the delivery date.
The product must be returned in its original condition and in its original packaging.
Any return that does not meet these requirements or is unsuitable for resale (damaged, altered, worn, or
soiled) will not be accepted for a refund or credit, and will be returned to you.
Any purchase made through our online store cannot be exchanged or refunded at our Gas Bijoux stores Gas Bijoux at any of our retailers (in France and worldwide).
All return requests must be reported in advance.
To request a return, go to the Return Portal ( insert link) (at the bottom of the website’s home page) and complete the return process by following the steps provided.
Through the Return Portal, you will be able to download your return label.
You will then have two options:
For returns from Cyprus, Bulgaria, and Denmark, please submit your request through the Returns Portal or send an email to service@gasbijoux.com to make a request in advance, specifying your order number and whether you would like a refund or store credit.
Once your return request has been approved, you will receive an email containing your prepaid return label and instructions on how to return your package.
All return requests must be reported in advance.
For countries outside the European Union and the United States, please submit your request via the Returns Portal or send an email to service@gasbijoux.com to make a request in advance, specifying your order number.
Only a refund will be offered, and you will be responsible for the return shipping costs. Customs duties must be paid in advance for all returns; otherwise, we will not be able to accept your package.
For any return requests, please email your order confirmation to usa@gasbijoux.com, specifying the shipping address from which you will be returning the item.
You will receive a UPS shipping label as soon as possible so that you can return the item in its original packaging, with all required labels properly affixed.
As soon as the item arrives in the store, we will be sure to let you know, and we will submit a refund request to France.
For any questions: usa@gasbijoux.com
Upon receipt of the returned product, the refund will be issued according to the buyer’s preference in the form of:
- A store credit valid on the online store www.gasbijoux.fr. This store credit will be valid for 6 months and must be used in its entirety. However, you may add any additional amount of your choice on the online store.
- A refund credited directly to your bank account or PayPal account, depending on the payment method used when placing the order.
The refund amount will be equal to the price of the returned product, minus any penalties, with the exception of return shipping costs associated with the downloadable return label, which will be automatically deducted from your refund (€3
for France and €6 for other EU countries)
In the case of a refund or store credit, except for defective products or an order error on our part, the shipping costs for your original order cannot be refunded.
You will receive an email confirming the refund for your order or providing you with your credit code.
After confirming your cart, when selecting your shipping method, choose the Click & Collect option. A list of our stores offering this service will appear, and you can select the store of your choice to have your order delivered there free of charge. This service is available only at our stores in France (with the exception of the Saint-Tropez store).
For stores in Paris: delivery takes 1 to 2 business days. For stores outside Paris: delivery takes 3 to 5 business days. You can contact our customer service team for a more precise delivery estimate based on the specific store.
As soon as your order arrives at our store, we will send you an email notifying you that it is ready for pickup. You have 15 days to pick it up. To collect your order, you must bring a valid ID and present the email confirming its availability. We will send a reminder after 10 to 15 days, and after 28 days, your order will no longer be available in-store and you will automatically receive a refund.
When you pick up your Click & Collect order at one of our stores, if certain items do not meet your expectations, we offer several options:
- In-store option: you can exchange the item for another product available in the store.
- The Eshop Solution: The store will handle the return of the product(s) ordered through our Eshop. You may request a refund, which will be processed by the Eshop department within 15 days, or receive a store credit valid exclusively on the Eshop for a period of 4 months.
The customer service team at Gas Bijoux, a French artisanal jewelry brand, is here to assist you with any questions you may have about your order, our collections, or our services.
You can contact us using our online form: Contact
Other ways to contact us are also available:
Our customer service team is available Monday through Friday (excluding French public holidays), from 10:00 AM to 1:00 PM and from 2:00 PM to 5:30 PM (French mainland time).
If our phone lines are busy or if you’re calling outside of business hours, we recommend using the contact form. This will allow our team to respond to you as quickly as possible.
The customer service team at Gas Bijoux, a French artisanal jewelry brand, is here to assist you with any questions you may have about your order, our collections, or our services.
You can contact us at the following email address: usa@gasbijoux.fr
Yes. The gasbijoux.com website uses security protocols that comply with current internet standards to ensure the protection of your data while you browse and shop online.
Transactions are secured using a data encryption system. Your payment information, including credit card numbers, is never stored on the gasbijoux.com website. It is processed directly on the secure platform of our partner bank.
You can browse the gasbijoux.com website without providing any personal information.
When you make a purchase, whether or not you create an account, we collect only the information strictly necessary to process your order (name, shipping address, email address, etc.) in order to handle billing, shipping, and order tracking.
This data is processed in accordance with applicable regulations, including the General Data Protection Regulation (GDPR).
All details regarding the collection, use, and protection of your personal data are outlined in the privacy policy, which is available directly on the gasbijoux.com website.
No. You don't need to create an account to make a purchase on gasbijoux.com.
You can place an order as a guest by providing only the information needed to process your order (shipping, billing, and contact details).
Creating an account is optional and makes it easier to place future orders and track your purchases.
If you placed an order without creating an account on gasbijoux.com, you can track its status using the information sent to you by email.
Once your order has been confirmed, you will receive a confirmation email, followed by a shipping notification email containing a tracking link. This link allows you to track the progress of your package in real time.
You can also track your order by clicking "Track My Order" at the bottom of the page and entering your email address and order number.
If you have any further questions, Gas Bijoux customer service Gas Bijoux here to help.
You can update your account information (contact details, addresses, etc.) at any time by going to the "Account" section in the site menu.
Once you've logged in, you can update your personal information directly from your account.
The gasbijoux.com website offers several secure payment options for your online jewelry purchases.
You can pay for your order by credit card (CB, Visa, Mastercard, Maestro, Visa Electron, American Express) or via PayPal.
All transactions are secured using encryption protocols that comply with current standards, ensuring the protection of your payment information.
Yes. We offer installment payments for purchases of €100 or more.
You can pay for your order in3 or 4 installments with no additional fees, with deferred payment options of15 or 30 days, depending on the terms offered at the time of payment.
For more details on eligibility requirements and how it works, please visit the dedicated page:Learn more
Yes. Protecting our customers' personal data and payment information is a priority.
All transactions made on gasbijoux.com are secured using encryption protocols that comply with current industry standards. Banking information is processed through a secure payment platform and is never stored on the website.
No. The prices listed on gasbijoux.com include all taxes: there are no additional charges upon delivery.
In the rare event that customs duties or local taxes are charged, please contact our customer service team at:service@gasbijoux.frafinso that we can process a refund.
Size Guide
Size Guide
To find the right size for you, refer to the chart below and locate the recommended bracelet size in centimeters based on your wrist circumference.
If you don't know your measurements, please refer to our size guide, available below in a printable version, to help you take your measurements.
Print the guide
Size Guide
Adjustable ring: The size varies by model. Please see the product description for more details.
Size Guide
To find your size, refer to the chart below and compare it to the circumference of your finger.
If you don't know your ring size, we invite you to use our printable ring size guide to find out.
Print the guide